Privacy Policy

1. Information We Collect

We collect personal information to provide, improve, and secure our Services. This includes:

• Account Credentials: Basic registry details such as your name, email address, password, and billing information when you register an account.
• Usage Data: Information about your interactions with our APIs and tools, including prompt text, system latency, usage volumes, API keys, and device specifications.
• Cookies and Tracking: We use cookies to store authentication details and maintain preference settings. For more information, please refer to our Cookie Policy.

2. How We Use Information

We process your personal information for the following purposes:

• To operate, maintain, and deliver our neural machine translation models and APIs.
• To prevent abuse, detect fraudulent activities, and maintain system security.
• To analyze platform usage trends to guide our compute resource allocations.
• To communicate platform updates, security alerts, and technical support notices.

We do not sell your personal data or leverage raw prompts to train open models without your explicit opt-in preference.

3. Sharing of Information

We may share your data with trusted partners and third parties in limited circumstances:

• Service Providers: Vendors who host our cloud compute, execute payment transactions, or provide database storage.
• Legal Obligations: When required by law, subpoena, or government requests, to protect the rights and safety of our users.
• Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.

4. Data Retention

We store personal data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal retention requirements. API prompt logs are retained for a maximum of 30 days for security auditing and debugging, after which they are programmatically purged unless flagged for violation of our Acceptable Use Policy.

5. Security Measures

We implement industry-standard physical, administrative, and technical controls to secure your data:

• End-to-end encryption for data in transit (TLS 1.3) and encryption at rest (AES-256).
• Restricted internal access to production servers via role-based access management.
• Regular automated vulnerability assessments on our API endpoints.

6. Your Rights & Choices

Depending on your jurisdiction (such as the GDPR or CCPA), you may have specific rights regarding your personal information:

• The right to request access to and rectification of your personal data.
• The right to request deletion of your account and related historical profiles.
• The right to object to or restrict processing of your information.

To exercise any of these options, please contact us at the email listed below.

7. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to our privacy compliance desk: